MemoVance Pro Privacy Policy

Three systems. This website is the smallest of them and holds no order and no payment data at all.

That split is the first thing worth understanding, because it decides who to ask for what.

No payment field exists anywhere on this website. Card details are entered on the seller’s own checkout after the hand-off from the order page, which is why this site never asks for one and why a page here asking for a card number would be a warning sign rather than a convenience.

A request about an order, an address or a card belongs with the order desk. A request about this website belongs at [email protected]. Sending either to the wrong place costs days of redirection.

• Form submissions. The tracking form on the shipping page and the editorial form on the contact page. Only the fields you fill in, and both forms say plainly what they cannot do.
• Server logs. IP address, browser and operating system, the page requested and the time. Every web server records these and they are what makes fault-finding possible.
• Analytics. Aggregate page views and referrers, used to see which pages are read and which are not.
• Nothing else. No account, no password, no card, no order history and no newsletter list.

Two things this site deliberately does not do are worth naming because their absence is easy to miss.

It sets no advertising cookie and runs no remarketing pixel, so a reader is not followed around the web after visiting. And it does not ask for an email address before showing anything: every word on this site is readable without typing anything.

The fonts are loaded from a third-party font service, which sees a request from your browser in the ordinary way that any external resource does. That is disclosed here because a privacy policy that lists only first-party collection is incomplete.

A tracking form submission is used for one thing: to ask the order desk to look an order up and send the tracking number to the address attached to it. It is passed on and it is not added to any list.

An editorial form submission is used to answer the message and, where it reports an error, to correct the page. Corrections are made on the page itself and the review date moves with them, which is the whole point of having the form.

Neither is used for marketing. This desk sends no newsletter, runs no promotional mailing and sells no contact detail to anybody, and there is no mechanism on this site by which an address typed into a form could join a list.

Server logs and analytics are used to keep the site working and to see which pages are worth expanding. They are not tied to a named person and are not combined with form data.

• Form submissions: kept while the matter is open, then for a reasonable period afterwards so a follow-up message makes sense, then deleted.
• Server logs: kept for a short operational period and then rotated out, which is the standard practice for fault-finding.
• Analytics: aggregate figures, retained as summary data with no named person attached.
• Order records: not held here at all. Retention for those is the seller’s and the distributor’s, and the order desk is the place to ask.

The shortest retention period on that list is the one that matters most, because the longest one is not this desk’s at all. Anyone wanting an order record deleted should ask the order desk on +1 (302) 200-3480, and should expect a refund window and any statutory record-keeping obligation to bound what is possible.

Ask this desk at [email protected] for a copy of anything it holds about you, for a correction, or for deletion. Say which form you used and roughly when, since that is how a submission is found.

Requests about an order, a delivery address or a payment go to the order desk on +1 (302) 200-3480 instead. That is not a deflection: this website genuinely holds none of it, and a request sent here has to be forwarded before anyone can act on it.

Depending on where you live, statutory rights of access, correction, deletion, portability and objection may apply to both systems. This desk answers requests on the same terms wherever they come from rather than sorting readers by jurisdiction.

Children are out of scope entirely. This is a website about a dietary supplement for adults of 18 and over, it is not directed at anyone under 18, and it does not knowingly collect anything from a minor.

This website is served over an encrypted connection, so what you type into a form travels encrypted rather than in the clear.

The strongest protection here is structural rather than technical: this site holds very little, so there is very little to lose. No card details, no passwords, no account system and no order history are stored on it, which removes most of what a breach of a retail website would normally expose.

The seller’s checkout is a separate system with its own security arrangements and its own payment processor. Questions about how card data is handled belong there, and the where-to-buy page explains where the hand-off happens.

No system is perfect and any policy claiming otherwise is overstating its case. What this one can say is that the smallest attack surface available was chosen deliberately.

One consequence of that choice is worth knowing before you need it. Because this website holds no order record, it cannot confirm to anyone that you placed an order, which is a small inconvenience and a real protection. Anyone telephoning this desk claiming to be you would learn nothing, because there is nothing here to learn.

This policy is reviewed alongside the rest of the site. Where it changes, the change is made on this page and the review date at the foot moves with it. Last reviewed September 2026 by Dr. Joette James, PhD.

There is no archived version history published here, so anybody who needs the wording as it stood on a particular date should ask at [email protected] rather than assume it is recoverable from the page.

The related documents are the terms and conditions, which cover the sale itself, and the disclaimer, which covers what this site does and does not claim about the product.